Contents

1. INDIVIDUALS · 2. GROUPS (8 ROOMS OR MORE) · 3. NO-SHOW POLICY · 4. CHILD POLICY · 5. SHARING AND CHILD POLICY PER ROOM TYPE

INDIVIDUALS

Guarantee/Payment Policy

In order to guarantee the reservation, we require pre-payment for the first night’s accommodation to be paid within 48 hours of making the reservation

Policy subject to change depending on the promotional offer booked and stay dates selected. Amended peak season policy will be applicable

You can pay via Electronic Funds Transfer (EFT) or contactless payment options including Masterpass, SnapScan, Zapper and iVeri Secure Payment Gateway. Upon check-in, your credit card will be swiped for an amount that will be temporarily held as authorisation for any incidental charges.

Cancellation Policy

Free cancellation up to 24 hours of arrival.

All cancellations must be done in writing. In the event of a guest checking out prior to the original departure date, the full value of the remaining stay will be charged.

Policy subject to change depending on the promotional offer booked and stay dates selected. Amended peak season policy will be applicable.

GROUPS (8 ROOMS OR MORE)

Guarantee/Payment Policy

In order to guarantee the group booking, we require a 10% deposit on confirmation to confirm the provisional booking. The 50% deposit will be due 60 days prior to arrival date. The full outstanding amount will be due 30 days prior to arrival date.

Policy subject to change depending on the promotional offer booked and stay dates selected. Amended peak season policy will be applicable.

Cancellation Policy

Free cancellation up to 30 days prior to arrival date.

All cancellations must be done in writing. In the event of a guest checking out prior to the original departure date, the full value of the remaining stay will be charged.

Policy subject to change depending on the promotional offer booked and stay dates selected. Amended peak season policy will be applicable. applicable to the reservation. The full value of the remaining stay will be kept as a credit for a future reservations. Should the reservation be cancelled within the penalty window, the guest will be able to re-book their stay for any available date for the next 15 months without penalties. The replacement reservation is subject to availability and may be subject to any intervening increase in rates. The deferred booking must be utilised within 15 months of the original check-in date, failing which this right and any deposit paid will be forfeited. The right may not be ceded or transferred to a third person and is not redeemable for cash.

NO-SHOW POLICY

A no-show is the non-arrival of a guest without notification in writing to the hotel. In the event of a no show, a no-show fee equal to the full value of the stay will be charged to you.

CHILD POLICY

Subject to availability of suitable accommodation children 12 (twelve) years and under are accommodated and eat breakfast free of charge if sharing a bedroom with at least one full paying adult, Where bedrooms cannot accommodate more than two persons, two rooms need to be booked at the applicable single rate

SHARING AND CHILD POLICY PER ROOM TYPE

SHARING POLICY

Room type: Classic Mountain and/or Ocean room
Min pax permitted per room total: one
Max pax permitted per room total: two
Max pax – Adults: Two
Max pax – Adults and Children: Two adults and one infant (two years and under) in a cot
Room configuration: Double/Twin bed


Room type: Classic Apartment Mountain and/or Ocean Room
Min pax permitted per room total: one
Max pax permitted per room total: four
Max pax – Adults: Two
Max pax – Adults and Children: Two adults and two children on a sleeper sofa
Room configuration: Double/Twin bed


Room type: Ocean Suites
Min pax permitted per room total: One
Max pax permitted per room total: Four
Max pax – Adults: Four
Max pax – Adults and Children: Four adults and one infant (two years and under) in a cot OR Two adults and two children on a sleeper sofa and one infant (two years and under) in a cot
Room configuration: Double/Twin bed